Privacy Policy

Lusitano ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage our services. Please read this privacy policy carefully.

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, property address (essential for providing quotes).
Project Information: Details about your property, remodeling requests, project scope, design preferences, and existing layouts/photographs necessary for the property/project estimation and to render the work.
Transaction Information: Details about payments, invoices, and billing addresses. (Note: We do not directly store credit card details; payments are processed securely through a third-party gateway).
Website Usage Information (If applicable): IP address, browser type, operating system, and pages visited on our website. This information is collected using cookies or similar technologies when you interact with our website.
Communications: Records of emails, phone calls, or other communications with us.

2. How We Collect Information

We collect information:

Directly from you when you contact us (via phone, email, or website forms).
During on-site consultations and estimates.
Through signed contracts and related project documents.
When you voluntarily provide information via customer feedback.
Automatically when you visit our website (through cookies).
From publicly available information (like property records, if necessary for assessment).

3. How We Use Your Information

We use your information for legitimate business purposes, including:

To provide, operate, and maintain our remodeling services.
To communicate with you about your project, updates, scheduling, and billing.
To process payments, estimates, and change orders.
To coordinate with subcontractors, suppliers, and permitting authorities.
To respond to your inquiries.
To improve our services, marketing, and manage internal general administration.
To enforce our terms and conditions.
To comply with legal and regulatory obligations.
For marketing purposes (only if you opt-in), allowing us to send promotional emails or newsletters about our services. We will never sell your data to third parties for marketing purposes without your explicit consent.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only as necessary with:

Subcontractors and Tradespeople: We may share necessary details (property address, project scope) with trusted subcontractors involved in completing specific phases of your project. They are strictly bound to use the information only for project execution.
Suppliers: For ordering and delivering materials to your property.
Permitting Authorities: As required by local laws to secure building permits.
Service Providers: Third-party platforms (payment processing, etc.).
Legal Requirements: If required by law, subpoena, or other legal processes, or to protect our rights, property, or safety, or that of others.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition.
With Your Consent: We may share your information elsewhere if you give us specific permission.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes), and to comply with legal and binding contractual agreements.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, such as:

The right to access the personal information we hold about you.
The right to request correction of inaccurate information.
The right to request deletion of your information (subject to legal or contractual limitations on our retaining it).
The right to opt-out of marketing communications.

Please contact us to exercise these rights using the contact info provided below.

8. Cookies (If Applicable)

Our website may use cookies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Third-Party Links (If Applicable)

Our website may contain links to third-party sites (e.g., manufacturers, affiliates). We are not responsible for the privacy practices of these external sites.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: 813-819-7537